Privacy Policy

1. Introduction

Narai Studies ("we," "us," or "our") is committed to handling personal information with care and transparency. This Privacy Policy describes what information we collect from visitors to our website and enquirers, how we use it, who we share it with, and what rights you have in relation to it. Our operations are based at 85 Pracha Uthit Road, Huai Khwang, Bangkok 10310, Thailand.

This policy applies to information collected through our website at naraistu.live, by telephone, by email, or in person. For privacy-related questions, please contact us at [email protected].

2. Information We Collect

We collect personal information in the following circumstances:

• Contact form submissions: Name, email address, phone number (optional), and any message you choose to include.
• Course enrolment: Name, email address, phone number, billing information, and information about your professional background where relevant to course suitability.
• Website analytics: Anonymised data about how pages are used, collected via cookies and analytics services (see Section 5).
• Direct correspondence: Communications sent to us by email, telephone, or post.

We do not collect sensitive personal data such as financial account details, health records, or government identification numbers through this website.

3. Legal Basis for Processing

We process personal information under the following legal bases, in accordance with Thailand's Personal Data Protection Act B.E. 2562 (PDPA) and applicable international standards:

• Consent: For marketing communications and optional cookie categories, where you have given explicit agreement.
• Contract performance: For processing enrolment and delivering course services to registered participants.
• Legitimate interests: For responding to enquiries, improving our website, and maintaining records appropriate to our educational activities.
• Legal obligation: Where required under Thai law or regulatory requirements applicable to educational organisations.

4. How We Use Your Information

• To respond to your enquiries and provide information about our courses
• To process enrolment and manage your participation in a course
• To send course materials, schedule communications, and post-course correspondence
• To improve our website and course content based on anonymised usage patterns
• To comply with legal and regulatory obligations
• To send marketing communications where you have given explicit consent (you may withdraw this at any time)

We retain contact enquiry records for up to 24 months. Enrolment records are retained for up to 7 years to meet educational and financial record-keeping obligations. You may request deletion of personal data at any time, subject to legal retention requirements.

5. Cookies

Our website uses cookies to function correctly and to understand how it is used. Essential cookies are required for basic site operation. Optional cookies (analytics and marketing) are only placed with your consent. See our Cookie Policy for full details and for tools to manage your preferences.

6. Sharing With Third Parties

We do not sell personal data. We may share information with trusted third parties in the following circumstances:

• Service providers: Email delivery services, website hosting providers, and payment processors who handle data only as directed by us and under confidentiality obligations.
• Faculty members: Personal details relevant to your course participation may be shared with the instructor leading your programme.
• Analytics services: Anonymised website usage data may be processed by analytics providers (e.g. Google Analytics) subject to their privacy terms.
• Legal requirements: Where disclosure is required by Thai law or a lawful order of a competent authority.

7. Data Protection Measures

We apply appropriate technical and organisational measures to protect personal information against unauthorised access, loss, or disclosure. These include encrypted website transmission (HTTPS), restricted access to personal records, and regular review of data handling practices. In the event of a data breach that poses a risk to individuals' rights, we will notify the relevant supervisory authority and affected individuals as required under Thai PDPA.

8. Your Rights Under Thai PDPA

As a data subject under Thailand's Personal Data Protection Act, you have the following rights:

• Right of access: To request a copy of the personal data we hold about you.
• Right to rectification: To request correction of inaccurate or incomplete data.
• Right to erasure: To request deletion of personal data in certain circumstances.
• Right to portability: To receive your data in a structured, commonly used format.
• Right to object: To object to processing based on legitimate interests.
• Right to withdraw consent: At any time, where processing is based on consent — without affecting lawfulness of prior processing.
• Right to complain: To lodge a complaint with the Office of the Personal Data Protection Committee (PDPC) in Thailand.

To exercise any of these rights, please contact us at [email protected]. We aim to respond within 30 days.

9. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of third-party websites and encourage you to review their policies independently before sharing any personal information.

10. Children's Privacy

Our courses are designed for adults aged 40 and above. We do not knowingly collect personal data from individuals under 18. If you believe a minor has submitted information through our website, please contact us so we can remove it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last Updated" date. Continued use of our website following a posted update constitutes acceptance of the revised terms. For significant changes, we will notify registered participants directly by email.

12. Contact for Privacy Matters

For any questions, requests, or concerns regarding this policy or how we handle your personal data:

• Email: [email protected]
• Phone: +66 2 749 2836
• Post: Narai Studies, 85 Pracha Uthit Road, Huai Khwang, Bangkok 10310, Thailand